Return Policy

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Service Satisfaction

At Warmshop, we are committed to providing high-quality garden furniture repair and restoration services. We want you to be completely satisfied with the work we perform on your furniture.

Inspection and Approval

Before we complete any work, we will provide you with a detailed quote and discuss the scope of repairs. Once you approve the work and we begin, we will keep you informed of our progress. Upon completion, we encourage you to inspect the restored furniture before final payment.

Warranty Period

All repair work comes with a warranty covering defects in workmanship and materials. The warranty period varies depending on the type of service:

Wood furniture restoration: 12 months
Metal furniture repair: 18 months
Cushion and fabric replacement: 6 months

Warranty coverage begins from the date of service completion.

Warranty Coverage

Our warranty covers:

Defects in workmanship
Failure of materials used in the repair
Structural issues related to our repair work

The warranty does not cover:

Damage caused by misuse or accidents
Normal wear and tear
Damage from exposure to extreme weather conditions beyond normal use
Modifications made by others after our service

Warranty Claims

If you believe there is a defect covered by our warranty, please contact us immediately. We will:

Inspect the furniture to assess the issue
Determine if the problem is covered under warranty
Provide repair or replacement at no additional cost if covered

Warranty claims must be made within the warranty period and require proof of original service.

Refund Policy

Since we provide repair services rather than products, refunds are handled on a case-by-case basis:

If work has not yet begun, you may cancel and receive a full refund of any deposit paid
If work is in progress, refunds will be prorated based on work completed
If work is completed but does not meet agreed specifications, we will make reasonable efforts to correct the issue before considering a refund

Dispute Resolution

If you have concerns about our service, we encourage open communication. Please contact us to discuss any issues, and we will work with you to find a satisfactory resolution. Most concerns can be resolved through discussion and, if necessary, additional repair work.

Limitation of Liability

Our liability is limited to the cost of the service provided. We are not responsible for any indirect, consequential, or incidental damages arising from our services.

Contact Us

For questions about returns, warranties, or to make a warranty claim, please contact us:

Warmshop
7/4 Manga Road, Silverdale 0932, New Zealand
Phone: +6494446343
Email: info@warmshop.world

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